FAQ

Any Question
Regarding Cloud Raya?

Cloud Raya is a public cloud service by Wowrack started back in 2015. With the purpose to accommodate various IT needs for all business sizes, Cloud Raya dedicates itself to be the partner for every adventure of every venture.
Cloud Raya is highly suitable for multiple IT needs and scales, ranging from individual developer up to small and medium enterprises.
To be able to use Cloud Raya, you simply need to register yourself in the panel by following this link.

Should you want to further understand how our panel works, you can find the resources you need in our knowledge base
Data within Cloud Raya is guaranteed to be protected and secured. Our panel has built-in security features such as are VPN and Security Profile

Additionally, Cloud Raya’s infrastructure can be installed with third-party security protection, such as Acronis Backup as a Service (BaaS). To find out more, you can contact our sales or support from here.
Cloud Raya offers varying choices of packages, depending on vCPU, RAM, or storage. To know our available offers, you can check and order it easily by visiting our showcase.
To identify which package(s) suits you the best, you can compare your infrastructure needs and the specifications of the provided packages here.

However, if you are still unable to make a decision, you can consult your needs to our sales through email. Our sales will definitely reach you to ensure that you really get the right infrastructure that you truly need.
Cloud Raya provides flexible payment plan, ranging from pre-paid to pay-per-use. Any purchase and/or payment is done by using ‘credits’ within our panel and system.

Should you want to know further about top up, billing, or invoice, you can find the resources in our knowledge base.
Any of the aforementioned changes can be done independently on the Cloud Raya panel.
So far, Cloud Raya provides the following, but not limited to, OS: Ubuntu 16.04, Ubuntu 18.04, CentOS 7, CentOS 8, Debian 9, Windows Server 2016, Windows Server 2019.

We are currently preparing to add more and more OS so stay tuned.
Of course, managed services are available for Cloud Raya.
Yes. Cloud Raya API simplifies access to all the available features, such as VM, VPN, load balancer, IP addresses, and storage modification and deployment.
Yes. Besides having international data center(s), Cloud Raya also owns local ones located in Jakarta and Surabaya, Indonesia’s top highest internet traffic.
Yes. Cloud Raya has a proactive and responsive 24/7 support team that is always ready to help you if there happens a technical difficulty at an unpredicted time.

To contact our support, you simply need to access ‘tickets’ in the panel. You can also send an email to support@wowrack.co.id with your registered email at Cloud Raya
Cloud Credit that has been purchased cannot be refunded.

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